Shipping & Returns

Shipping

Please allow up to 2 business days to process and ship your order, unless otherwise noted. Shipping is FREE on orders over $100 in the Continental US.

International Shipping: Shipping rates and other import costs for international shipments are calculated at checkout. Proceed to checkout and enter your information to see your costs.

Fast Shipping Options: Elect into 2-day shipping at checkout for faster delivery.

Returns & Refunds

Important: Direct Purchases Only
We can only process returns for paddles purchased directly from volair.com. If you purchased your paddle from a retailer or authorized dealer, please contact them directly to process your return according to their return policy. We are unable to accept returns for products purchased through third-party retailers.

Before your order ships: We'll refund your full shipping costs, duties, taxes, and purchase price.

After your order ships: Paddles purchased from our official site, volair.com, may be returned within 15 days of delivery — unused or lightly used. This applies to domestic and international orders alike. Buyer pays return shipping; refunds are issued for the purchase price only, minus a $20 return processing fee per paddle.

Licensed Collaboration Products: All sales are final — no refunds or exchanges.

How to start a return:

  1. Email support@volair.com to initiate your return.
  2. Include a note with your order number in the return packaging.
  3. Ship your return to:
    Volair Returns
    130 Duncan Ln,
    Oneida, TN 37841

Any promotional items received with your purchase must be returned along with the purchased items.

Once we receive the paddle and accessories, we'll process your refund. Please allow 2-3 business days for processing.

Warranty

We offer a 1-year warranty against manufacturer defects. This does not cover:

  • Normal wear and tear
  • Paddle abuse or contact with objects other than a pickleball
  • Modifications to the paddle

You must be the original purchaser from our volair.com online store to claim the warranty.

To file a warranty claim:

  1. Email support@volair.com with your order number.
  2. Include a detailed description of the issue, along with photos and/or videos.
  3. Our team will review your claim and follow up with next steps.

Questions? Reach out to support@volair.com.